Q: What Is A Pre-Order? 

A: A Pre-Order Is A Purchase For An Exclusive Item That Is Not Yet In Stock. 

Q: How Does Pre-Order Work?

A: To Secure Your Item, Full Payment Is Due At Checkout. Once Your Order Is Placed, Your Wig Will Take Between 7-14 Day To Be Customized. Once Your Order Is Ready, We Will Ship Your Item(s) Via Your Selected Shipping Method Within Two Business Days. The Exact Delivery Date On Pre-Orders Is Unknown, However Tracking Numbered Are Included With Every Purchase. 

Q: Why Should I Pre-Order? 

A: Secure You Purchase Ahead Of Time. Avoid The Holiday Rush And Order Now. Avoid Having An Item Sale Out.

Q: How Do I Know If An Item Is A Pre-Order?

A: On The Store Product Page, Under Product Description “Pre-Order” Will Be Listed. 

Q: What About Changes To Delivery Date? 

A: Pre-Order Disclaimer: Because The Item Has Not Yet Reached Us, We Can Not Guarantee The Exact Date Your Item Will Ship Or Be Delivered. Pre-Orders Have an Estimated Shipping Date But This Is Subject To Change From The Manufacturer Without Prior Notice. If For Any Reason We Are Not Able To Fulfill Your Pre- Order, We Will Refund You For The Full Amount Immediately. 

Q: I Want A Refund! 

A: As Stated Above We Will Issue Refunds If We Aren’t Able To Fulfill Your Order. However Refunds Will Not Be Available On Pre-Orders Where Your Order Is Still Able To Be Fulfilled. However Refund Request Will Be Considered If Made Due To Extraordinary Delays In Delivery (Greater Than 60 Days From Initial Delivery Estimate).